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In a perfect world, real estate closings would occur over night,
sellers would keep every promise made, and both buyers and sellers
would negotiate openly and fairly.
Unfortunately, welcome to the real world where buyers whittle at
the purchase price, closings are postponed, and both sets of players
use negotiating gambits to win advantage.
No matter which side of the transaction you're on, it's vital to
learn to identify various negotiating techniques and their respective
antidotes to achieve a win/win real estate transaction.
Negotiating Tactic #1 - Nickel and diming: - This gambit
includes variations on "we can't go any higher because we're short on
down payment and closing money" or "we want to keep our payment low".
Antidotes: As the seller, it's not necessarily price but
net proceeds that you should focus on. Some lower-price sales can
actually put more money in your pocket than a higher offer that asks
you to pay heavy closing costs.
As the buyer, remember that everything is give and take; and in
today's tough seller markets, you stand to lose the property to a
higher offer if you play the nickel-and-dime game too long. If you
really want the property (and can financially afford it) play the
cheap card in moderation and give the seller a fair offer.
Negotiating Tactic #2 - Nibbling/whittling: This technique
is generally used once negotiations are finalized (although this
gambit can occur within the body of negotiations as well.) The buyer
might tell the seller, "I'm sure you mentioned that the microwave was
included in the purchase. Otherwise, I wouldn't have made a
full-price offer." In this case, the buyer is "nibbling away" at what
has already been negotiated. When a seller "nibbles" it may appear in
the form of selective memory of verbal promises that were made prior
to reducing the contract to writing.
Antidotes: Make sure everything is spelled out in the
purchase agreement and that no verbal offers/counteroffers are made.
If one party starts nibbling at the other, that remind the nibbler
that adding items to the purchase agreement would re-open
negotiations. That could spell ultimate loss, not gain for the
nibbler---perhaps even losing out on the purchase since a new offer
creates a counter-offer---one that the other party is under no
obligation to accept.
Negotiating Tactic #3 - good guy/bad buy: This gambit
occurs when a party wants time before making a decision (often on a
counter offer) and/or wants to sway the direction of the sale. One
person in the buyer or seller team is the good guy; the other is the
bad guy. They are very rarely in the same room or location together
as this can lessen their impact as a team. For example, the
seller/husband might say to the buyers, "I don't know if my wife would
come down in the price. She's pretty set in her ways. I'll ask her
and get back to you." He'd later call the buyer back to announce,
"I'm sorry, my wife won't budge on the price; but we're willing to
include the refrigerator for a full-price offer." He's the good guy
for asking (and lobbying for the concession). She is the powerful one
at a distance making the decision.
Antidotes: If you're working through a real estate agent,
he/she will probably try to present the offer to both sides of the
team simultaneously. If you're working alone as a for-sale-by-owner,
make the appointment to present for a time when both members of the
team are present. If only one of the parties shows up, ask if joint
consensus is needed to make the final decision or if s/he is empowered
to speak for both parties. Get signatures on all paperwork as soon as
possible.
In part II of this article to follow tomorrow, we'll
visit the negotiating gambits of higher authority, the stall and
reduce-it-to-the-ridiculous. Until then, happy negotiating!
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