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You've prepared your house to look like a model home.
The decor is neutral, devoid of your tastes, desires and styles.
Pipe in soft music, brew some herbal tea, bake a cake and turn up the
lights.
It's show time.
If you've put
your house in order, it should just about sell itself.
It's up to you to show it off.
In the beginning
When the first person walks into your open house, smile, look
successful. Home shoppers are also shopping for a lifestyle. Wear
casual, but tasteful attire. Be polite and friendly, but reserved.
Hand each shopper a sheet with the best features of the house. They can
read it as they tour. Have available a sheet that points out
neighborhood aspects. A third list should include items not to be
included in the sale.
Next comes the balancing act: Escort visitors, keep them within sight at
all times for security's
sake, but don't hover. You want them to get a feel of what it's like
living in the house.
Plan the tour to emphasize the best features of your home, showing the
best at the beginning or at the end. Give them plenty of time to tour.
"Be careful about praising your house. Even the most interested
prospective buyer can get turned off if you are too overbearing," says
Ray Brown, San Francisco broker and co-author of "House
Selling For Dummies" (IDG Books, $16.99).
Don't intrude in visitors' conversations, but listen for comments
directed your way. Answer questions concisely, confidently and honestly.
If you don’t know something, say so. Offer to find an answer.
Don't argue with the shoppers.
"You can lead a horse to water, but your can't make it drink," says
Robert Irwin, real estate broker and author of "The
For Sale By Owner Kit".
Know thy home and they neighborhood
Anticipate visitors' questions by touring the house with a view toward
its potential. Have copies of your air-conditioning, heating and water
bills for the past 12 months available. Be ready with repair bills,
building permits, appliance manuals and warranties. Be able to talk
intelligently about home improvements, brand names, capacities of major
systems and appliances.
This is where the owner-seller shines with intimate knowledge and
credibility.
"If you've lived in the area for many years, you likely know more about
the strengths of your house and neighborhood than the local real estate
agents," says Brown.
Be able to talk geography, weather, schools, community issues,
demographics, traffic, mass transit (even if you don’t use them), crime
rates and other community facts.
Have no fear
Don’t fear objections about aspects of your home. They could signal a
visitor's interest. Put yourself in the visitor's position. Let him or
her know how you worked with a feature they find objectionable.
If a visitor makes an offer, stop selling, answer
any final questions, but never, ever negotiate during the tour.
Offer to let potential visitors return for another visit, unaccompanied
by you. Schedule an appointment for them to present a firm
offer.
"Wait until the visitors call back or until you call them. Then you can
ask a few questions to determine if they are really interested," Irwin
said. |