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Discuss For Sale By Owner tips and tactics with fellow buyers, sellers and FSBO experts. Ask questions, share advice. |
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My Listing/My Account
How do I log in to my account?
Can I change my password?
How do I change the information on my listing?
I've logged into my account, but I see no Edit Listing link, or any other links?
How do I remove my listing?
How can I find out how many people have viewed my listing?
Why do you use my paid listing page to display advertisements?
Email Messages
Why aren't I receiving emails from interested buyers at my email address?
Does Owners.com save a copy of my emails?
Listing Packages
What does Owners.com charge for a listing?
Are your listing fees really one-time charges? Do I have to pay any commissions if I sell my home through Owners.com?
I just created my listing. How long before my home is live on your site?
How can I upgrade my listing?
When will my listing expire?
When will I receive my Customized Yard Sign?
What is the procedure for getting my Virtual Tour?
Photographs/Virtual Tours/Videos
How do I add photographs to my listing?
I'm having difficulty uploading my digital pictures.
How long will it take for my photo(s) to be posted on my listing?
How do I view the photo(s) in my listing?
How do I change the photos on my listing?
When I click on the virtual tour link, only a blank white box appears. What's wrong?
What is "Upload a Home Video"?
What is the difference between a home video and a virtual tour?
Owners.com Voicemail & Answering Service
How do I set up my Owners.com Automated Answering Service?
What phone number do I give buyers to call?
I forgot my passcode. How do I get a new one?
Retail Products
Where can I find Owners.com products offline?
I purchased "The Complete For Sale By Owner Kit." How do I get started?
I received a listing with the purchase of a yard sign. How do I get started?
I received a listing offer with the purchase of my For Sale By Owner yard sign, but I also bought the For Sale By Owner Kit. Which should I use?
I purchased a book, "The For Sale By Owner Kit" by Robert Irwin, and received a listing offer. How do I get started?
Property Searches
How do I search for a home?
Why don't some listings contain all of the necessary property details like number of bedrooms or bathrooms? Why are some missing seller contact information?
How do I log in to my account?
Click on the My Account link at the top right corner of the page and enter your username and password. Or, click here.
Can I change my password?
Yes, you can change your password at any time. After you have successfully signed in, there is a menu bar located down the left of the 'My Account' page. Click on "Change Password".
After you click on the Change Password link, enter and confirm your new password.
How do I change the information on my listing?
Log in to "My Account" by entering your username and password. Click on "Edit Listing".
Update and/or change the details on your property. We highly recommend adding as much information as possible.
I've logged into my account, but I see no Edit Listing link, or any other links?
You most likely have multiple accounts with Owners.com, and you've logged into the one that is not connected to your listing.
Click here to contact customer service for assistance.
How do I remove my listing?
Log in to "My Account" by entering your username and password. Click on "Click Here to Change Status".
How can I find out how many people have viewed my listing?
To see these statistics, log in to "My Account" by entering your Username and Password. "Total Unique Visitors" is the number of different people that have seen your listing. For example, if one person brings up your listing 10 times in one day, "Total Unique Visitors" will be 1.
Why do you use my paid listing page to display advertisements?
Our goal is to bring Sellers and Buyers together to complete a For Sale By Owner transaction. As part of this, we realize that the process can be very daunting. By providing a framework for each and every step - from mortgages to real estate forms - we hope that our carefully selected offers will take the guesswork out the FSBO process. When looking at your home listing online, buyers will see your property first. Hopefully, if they are interested, they'll also see that all the tools they need to proceed through the transaction are readily available, and that will provide them with the confidence to make an offer.
Why aren't I receiving emails from interested buyers at my email address?
Please make sure that your email program is allowing mail from ownersweb@owners.com. Some email programs with spam protection will block email from unknown senders or require human verification.
Does Owners.com save a copy of my emails?
Yes, all messages sent through your listing are stored in your Owners.com mailbox in your account. Simply log in with your username and password and click on "My Mailbox".
What does Owners.com charge for a listing?
7-day listings on Owners.com are completely free. We also offer many affordable upgrade products and services starting at only $2.95.
Are your listing fees really one-time charges? Do I have to pay any commissions if I sell my home through Owners.com?
All of our products and services are billed as one-time fees. We do not have any recurring charges for our listings.
Should you sell your home from an advertisement on Owners.com, you do not owe us any commissions.
I just created my listing. How long before my home is accessible on your site?
All listings are active on the site as soon as they have been completed.
How can I upgrade my listing?
Log in to 'My Account' by entering your Username and Password. Click on the "Upgrade Listing" link to see your upgrade options.
When will my listing expire?
All paid listings remain active as long as is necessary. You may remove them at any time or after your property sells. Free listings expire after 7 days. If free listings are upgraded, they too will receive an unlimited extension.
When will I receive my Customized Yard Sign?
Your sign will be shipped within one business day. They generally arrive within 7-10 business days.
What is the procedure for getting my Virtual Tour?
After ordering the virtual tour, you will be contacted by a photographer in your area within 3-5 business days to schedule the tour at a convenient time. Within 2-3 days of the footage being shot, the link to your tour will be posted automatically to your listing. The link is found directly underneath the photographs of your property.
If your property is out of our coverage area, our customer care team will contact you by email and issue you a refund.
Please email us with your Listing ID if you experience a problem scheduling your virtual tour.
How do I add photographs to my listing?
We have three options to you:
- Through "My Account". If you have digital photos, log in to "My Account" with your Username and Password and click on "Edit Photos".
Uploaded photos must be in .JPG (jpeg) format and under 2MB in size. For each photo that you have, click on "Browse" to find the .jpg file on your computer, and then click "Upload Image". You will see thumbnails or small versions of your pictures you have selected. You may add a 32 character caption for each photograph. You may change the order of your photos by clicking "Move Up" or "Move Down" and select the first photo to appear by clicking "Set as Primary Image". We suggest putting a picture of the front of your property first.
If you haven't yet already paid for the pictures, you will be asked for your payment information. Complete the form entirely and click "Submit".
- EMAIL. If you have digital photos, you can include them as attachments in an email addressed to photos@owners.com . We ask that your Listing ID is in the subject of the email and that the photos are either formatted as .JPG (jpeg). Files must be under 2MB.
- POSTAL MAIL. You can send originals to our corporate office where we will scan and add them to your listing for no extra charge. Please make sure that your Listing ID is included with the photos. If you would like the originals returned, please include a self-addressed, stamped envelope.
Owners.com
Attn: Photos
28 2nd Street, Ste. 400
San Francisco, CA 94105
I'm having difficulty uploading my digital pictures.
First, check that all of your photos are .jpg (jpeg) files (ex: exterior.jpg) and under approximately 2MB. You can right-mouse-click on the picture file on your computer and select "Properties" to see file size. Any photo editing software can be used to adjust the picture size.
If you have uploaded your pictures, but don't see them on your listing, hit the "Refresh" button on your browser.
How long will it take for my photo(s) to be posted on my listing?
Photos that you have uploaded yourself will be posted immediately. If you have emailed them to us or mailed them by post, we will process them within two business days of receiving them.
How do I view the photo(s) in my listing?
There are two options for viewing your listing's photo(s):
- To view photo(s) from your Owners.com Account: Log in to "My Account" by entering your Username and Password. Click on the "View Listing" option to see your photos.
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To view your photo(s) the same way a buyer would, search for your property by zip code or by listing ID.
If your listing includes more than one photo, simply click on the "previous" and "next" links beneath the picture.
How do I change the photos on my listing?
Log in to your account with your username and password and click "edit photos". Find the picture(s) you would like removed and click "delete". If you would like another photo in its place, simply "browse" for the new file and click "upload image".
When I click on the virtual tour link, only a blank white box appears. What's wrong?
You may have a popup or advertising blocker on your computer preventing the window from opening properly. Try holding your SHIFT key down on your keyboard while clicking on the virtual tour link, or disable your popup blocker while on the Owners.com site.
What is "Upload a Home Video"?
A video is a chance to user your most effective and informed sales tool...you!
Home Video, Owners.com newest and most exciting listing product allows you to upload your own video of your property to your listing. And the process couldn't be easier! Simply record, load onto your computer and upload to Owners.com.
Here are a few tips to help you create an effective video:
- Make a list of everything you like best about your home and pick the top five to highlight.
- Clear off your tabletops and open your window shades to capture your home in the best possible light.
- Remember to show every room, and any special features like extra storage, hardwood floors or intricate tile work that can be over looked in a photo.
- Add a brief narration to guide buyers during your walkthrough; you can even say things to help the buyer imagine themselves in your home.
What is the difference between a home video and a virtual tour?
A virtual tour involves a professional photographer coming to your property to take video. That footage is then professionally compiled and automatically loaded onto your listing.
A home video is one that you record yourself, with your own camera. Typically, a seller walks through their home, narrating as they go. Then, you upload the video file to your listing through your account.
Why decide between the two when you can have both?!
How do I set up my Owners.com Automated Answering Service?
Approximately 2 hours after your listing is completed online, your answering service will be activated. First, call (866) 344-4310 and press "2". Enter your Owners.com Listing ID and password when prompted. You will then be assigned a six digit access code for future logins. Call (866) 344-4310 anytime to check for new messages. Owners.com will also email you when new voice messages arrive.
What phone number do I give buyers to call?
You may advertise 877-7-OWNERS. Be sure to include your listing ID.
I forgot my passcode. How do I get a new one?
Call (866)-344-4310, press "2".
Enter your listing ID and web password
You will be issued a new 6-digit code for future logins.
Where can I find Owners.com products offline?
Owners.com is proud to announce that our listing services can be purchased in retail stores nationwide. Our primary product, "The Complete For Sale By Owner Kit", is now available in most Home Depots, Lowe's and other home improvement stores.
I purchased the For Sale By Owner Kit. How do I get started?
Please get your Kit ready and click here.
I received a listing with the purchase of a yard sign. How do I get started?
Please click here.
I received a listing offer with the purchase of my For Sale By Owner yard sign, but I also bought The Complete For Sale By Owner Kit. Which should I use?
The For Sale By Owner Kit is our most complete package available. Please use it by clicking here.
I purchased a book, The For Sale By Owner Kit by Robert Irwin, and received a listing offer. How do I get started?
Please have your book ready and click here.
How do I search for a home?
Select the "Find a Home" tab on our top navigation bar. Or, click here. You may enter in a listing ID, if you are looking for a specific property. Or, you may enter your desired criteria such as price, zip code, etc.
This will bring up a list of properties which meet your criteria. For more information on one of these properties, click on the listing directly. You'll then see property details and contact information for the seller, if available.
Why don't some listings contain all of the necessary property details like number of bedrooms or bathrooms? Why are some missing seller contact information?
Unfortunately, we have little control over how much or how little information a seller chooses to give on his or her property. While we encourage sellers to include as many details as possible, some choose to list only the minimum amount of information.
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