My Listing / My Account

• How do I log in to my account?
• Can I change my password?
• How do I change the information on my listing?
• I've logged into my account. Why don't I see any links?
• How do I remove my listing?
• How can I find out how many people have viewed my listing?
• Why do you display advertisements on my listing page?

Email Messages

• Why aren't I receiving emails from interested buyers at my email address?
• Does Owners.com save a copy of my emails?

Listing Packages

• What does Owners.com charge for a listing?
• Are your listing fees really one-time charges? Do I have to pay any commissions if I sell my home?
• I just created my listing. How long before my home is live on your site?
• How can I upgrade my listing or buy additional products?
• When will my listing expire?
• When will I receive my products (yardsigns, brochure holders, lockboxes, etc.)?
• I have questions regarding Flat Fee MLS
• I have questions regarding Realtor.com Showcase

Photos & Virtual Tours

• How do I add photos to my listing?
• I'm having difficulty uploading my digital pictures.
• How long will it take for my photo(s) to be posted on my listing?
• How do I view the photo(s) in my listing?
• How do I change the photos on my listing?
• When I click on the virtual tour link, only a blank white box appears. What's wrong?
• What is the procedure for getting my Virtual Tour?

Refunds

• What is your refund policy?

Retail Products

• Where can I find Owners.com products in retail stores?
• I purchased "The Complete For Sale By Owner Kit." How do I get started?
• I received a listing with the purchase of a yard sign. How do I get started?
• I purchased a book, "The For Sale By Owner Kit" by Robert Irwin. How do I get started?

Property Searches

• How do I search for a home?
• Why don't some listings contain all of the necessary property details or seller contact information?

My Listing / My Account

• How do I log in to my account?
  Click on the 'Login' link at the top right corner of the website and enter your username and password. Or, click here.
  
  
• Can I change my password?
  Yes, you can change your password at any time. After you have successfully signed in, there is a menu bar located down the left of the 'My Account' page. Click on "Change Password" on the right side of the page.
  After you click on the Change Password link, enter and confirm your new password.
  
  
• How do I change the information on my listing?
  Log in to "My Account" by entering your username and password. Click on the link you need under "Manage My Listing".
  
  
• I've logged into my account. Why don't I see any links?
  You most likely have multiple accounts with Owners.com, and you've logged into the one that is not connected to your listing.
  Click here to contact customer service for assistance.
  
  
• How do I remove my listing?
  Log in to "My Account" by entering your username and password. Click on "Change Status / Remove" in the upper right-hand corner of your account page.
  
  
• How can I find out how many people have viewed my listing?
  To see these statistics, log in to "My Account" by entering your Username and Password, and look for "Listing Statistics" towards the middle of your account page. "Unique Visitors" are the number of different people that have seen your listing. For example, if one person brings up your listing 10 times in one day, "Total Unique Visitors" will be 1. "Page Views or Total Views" is the total number of times your listing has been seen from all your "unique visitors". The same people or visitor(s) could have seen your listing multiple times.
  
  
• Why do you display advertisements on my listing page?
  Our goal is to bring sellers and buyers together to complete a For Sale By Owner transaction. As part of this, we realize that the process can be very daunting. By providing resources for every step of the way - from mortgages to real estate forms - we hope that our carefully selected offers will take the guesswork out the FSBO process. When looking at your home listing online, buyers will see your property first. Hopefully, if they are interested, they will also see that all the tools they need to proceed through the transaction are readily available, and that will provide them with the confidence to make an offer.

Email Messages

• Why aren't I receiving emails from interested buyers at my email address?
  Please make sure that your email program is allowing mail from support@owners.com and help@owners.com. Some email programs with spam protection will block email from unknown senders or require human verification.
  
  
• Does Owners.com save a copy of my emails?
  Yes, all messages received through your listing are stored in your Owners.com mailbox in your account. Simply log in with your username and password and click on "My Mailbox" in the right-hand column of the page.

Listing Packages

• What does Owners.com charge for a listing?
  A basic listing on Owners.com is completely free. We also offer many affordable upgrade options to increase your property's exposure starting at $39.95.
  
  
• Are your listing fees really one-time charges? Do I have to pay any commissions if I sell my home?
  All of our products and services are billed as one-time fees. We do not have any recurring charges for our listings.
  
  Should you sell your home from an advertisement on Owners.com, you do not owe us any commissions.
  
  
• I just created my listing. How long before my home is accessible on your site?
  All listings are active on the site as soon as they have been completed. You have the ability to pause and reactivate your listing at anytime from your My Account page.
  
  
• How can I upgrade my listing or buy additional products?
  Log in to 'My Account' by entering your Username and Password. On your "My Account" page, you will find links to add more features or order other home selling products and services. If you still can't find what you're looking for, please call customer service at (800) 475-7738 and we'll be happy to help you.
  
  
• When will my listing expire?
  All paid listings remain active for 6 months. You may remove it at any time or after your property sells during this timeframe. Realtor.com and MLS listings remain active until sold on Owners.com. Free listings are active for 30 days, but are not guaranteed beyond this timeframe.
  
  
• When will I receive my products (yardsigns, brochure holders, lockboxes, etc.)?
  Products are normally shipped within 2 business days from the time they are ordered. We ship Monday through Friday only. After products are shipped, they generally arrive within 3-5 business days depending on your location (lock boxes please allow 5-7 days for delivery).
  
  
• I have questions regarding Flat Fee MLS
  Most common MLS related questions are answered in the FAQ section of our "MLS details page". If you still have more questions, please call our live customer support team at (800) 475-7738 and we'll be happy to assist you.
  
  
• I have questions regarding Realtor.com Showcase
  Common Realtor.com related questions are answered in the FAQ section of our "Realtor Showcase details page". If you have specific questions regarding our Realtor.com Showcase product, please call customer service at (800) 475-7738 and we'll be happy to help.
  
  If your property has already been listed on Realtor.com and you're interested in upgrading to a Flat Fee MLS package, call us at (800) 475-7738. Depending on your area, a discounted rate may be available.

Photos & Virtual Tours

• How do I add photos to my listing?
  There are two options for adding photos:
  1. My Account. If you have digital photos, log in to "My Account" with your Username and Password and click on "Photo Manager".
     Photos must be in .JPG (jpeg) format. For each photo that you have, click on "Browse" to find the .jpg file on your computer, and then click "Upload". You will then see a thumbnail or small version of each picture you have selected. We suggest putting a picture of the front of your property first.
  2. Email. If you have digital photos and are having problems uploading them to your account, you can include them as attachments in an email addressed to help@owners.com . We ask that your Listing ID and "Photo Upload Request" is in the subject line of the email and that the photos are formatted as .JPG (jpeg) files.
  
  
  
• I'm having difficulty uploading my digital pictures.
  First, check that all of your photos are .jpg (jpeg) files (ex: frontofhouse.jpg).
  
  If you have uploaded your pictures, but don't see them on your listing, hit the "Refresh" button on your browser.
  
  
• How long will it take for my photo(s) to be posted on my listing?
  Photos that you have uploaded yourself will be posted immediately. If you have emailed them to us, we will process them within two business days of receiving them.
  
  
• How do I view the photo(s) on my listing?
  There are two options for viewing your listing photo(s):
  1. To view photo(s) from your Owners.com Account: Log in to "My Account" by entering your Username and Password. Click on the "View Listing Online" link to see your photos.
  2. To view your photo(s) the same way a buyer would, search for your property by zip code or listing ID.
  If your listing includes more than one photo, simply click on the "previous" and "next" buttons below the picture.
  
  
• How do I change the photos on my listing?
  Log in to your account with your username and password and click "Photo Manager". Find the picture(s) you would like removed and click "delete". If you would like another photo in its place, simply "browse" for the new file and click "upload".
  
  
• When I click on the virtual tour link, only a blank white box appears. What's wrong?
  You may have a popup or advertising blocker on your computer preventing the window from opening properly. Try holding your SHIFT key down on your keyboard while clicking on the virtual tour link, or disable your popup blocker while on the Owners.com site.
  
  
• What is the procedure for getting my Virtual Tour?
  After ordering the virtual tour, you will be contacted by a photographer in your area within 24 hours to schedule the tour at a convenient time. Within 2 days of the footage being shot, the link to your tour will be automatically posted to your listing. The link is found to the right of the photos on your property listing page.
  
  If your property is out of our coverage area, our customer care team will contact you immediately and issue you a full refund.
  
  Please email us with your Listing ID if you experience a problem scheduling your virtual tour.
  
  

Refunds

• What is your refund policy?
  Owners.com Basic, Premier and Premium Packages:
  You may request a full-refund up to 7 days from your purchase date.
  
  Real Estate Forms and Home Valuation Reports:
  You may request a full-refund up to 7 days from your purchase date.
  
  Realtor Showcase and MLS Listing Packages:
  You may request a refund up to 30 days from your purchase date (less $25 processing charge) and have up to 60 days from the purchase date to complete your listing. Once your property has been listed on Realtor.com or the MLS, a refund cannot be processed.
  
  Private Property Websites:
  You may request a full-refund up to 30 days from your purchase date if a website address has not already been selected. Once a website address is selected, a refund cannot be processed.
  
  Yard signs, Open House Signs, Lock boxes, Brochure Holders/Flyer Boxes:
  You may request a full-refund up to 30 days from your purchase date. To be eligible, items must be returned in their new, unused condition. Return shipping cost is the customer's responsibility. Please call Customer Service toll-free at (800) 475-7738 to request a refund.
  
  

Retail Products

• Where can I find Owners.com products in retail stores?
  Owners.com is proud to announce that our listing services can be purchased in retail stores nationwide. "The Complete For Sale By Owner Kit" and "For Sale By Owner Yard Sign" are available at most Home Depot, Lowes and other home improvement stores.
  
  
• I purchased the For Sale By Owner Kit. How do I get started?
  Please get your Kit ready and click here.
  
  
• I received a listing with the purchase of a yard sign. How do I get started?
  Please click here.
  
  
• I purchased a book, The For Sale By Owner Kit by Robert Irwin. How do I get started?
  Please have your book ready and click here.
  

Property Searches

• How do I search for a home?
  Select the "Find a Home" tab on our top navigation bar. You may enter a Listing ID if you are looking for a specific property, or you may enter your desired criteria such as city/state, zip code, etc.
  
  This will show you a list of properties which meet your criteria. For more information on one of these properties, click on the listing directly. You will then see full property details and contact information for the seller, if available.
  
  
• Why don't some listings contain all of the necessary property details or seller contact information?
  Unfortunately, we have little control over how much or how little information a seller chooses to provide regarding their property. While we strongly encourage sellers to include as much information as possible, some choose to include only a minimum amount.
  

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