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Frequently Asked Questions

We want to make it easy to sell your home. Here's a list of questions that people commonly ask us. Please review this list to see if your question is answered.

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Traditional real estate brokerages can charge up to 6% to list your home. This fee is normally split between the listing agent and the selling agent. For example, if your home’s sale price is $200,000, you could be paying commissions up to $12,000, which will be split 50/50 with $6,000 going to the listing broker and $6,000 to the selling broker.
 

Owners.com is different because we’ve created several packages to fit your specific needs. This allows you to control what you want to pay to your listing broker, saving you thousands of dollars.  

Owners.com is a national brokerage that does business in 49 states and Washington DC. We have over 400 real estate professionals who are dedicated to making your home sale a success.

Owners.com offers a variety of seller's packages. After selecting your package, you can set up your password-protected account. Then, you can enhance your package with special add-ons to boost your home's marketability.

Creating your listing on Owners.com is easy. Simply provide basic property details, write a description of your home and upload photos. If you have questions along the way, you can always contact us for help.

Signing up / Listing your home for sale

Listing options

Listing your home with us is very easy. You'll need some basic information about your property (address, price, etc.) and the information you wish to use to setup your account (email address and password). When you're ready to go, just visit the Sell My Home page to get started. 

Note: You'll be able to add lots more information about your property (including photos) once you've setup your account.

There is no charge for a free for sale by owner listing displayed on Owners.com. We also offer many affordable upgrade options to increase your property's exposure, which start at $395. You can choose these upgrades when you list or add them later at any time.

The MLS Package fee is paid to Owners.com to have your property listed in the MLS by a licensed real estate agent (Owners.com agent or a referral listing agent). The Owners.com MLS Package fee does not include the Buyer’s Agent Commission, which is payable to the buyer’s agent at closing.

Yes, if your property is purchased by a buyer who is represented by a licensed real estate agent.  In order to have your listing published in a MLS, most MLSs require sellers to offer a commission to a licensed real estate agent who represents the buyer.  (Although this is commonly referred to in the industry as the “Cooperating Selling Broker”, to help keep things straight, we simply call this the Buyer’s Agent Commission.)  In connection with the purchase of an Owners.com MLS Package, you will be required to offer a commission in the MLS to any licensed real estate agent who represents the buyer of your property (“Buyer’s Agent Commission”).  If your property is purchased by a buyer who is not represented by an agent, you will not pay a Buyer’s Agent Commission.  
The amount of the Buyer’s Agent Commission will be determined jointly by you and your listing agent, and will need to be agreed upon in your listing agreement.  Traditionally, a seller offers a Buyer’s Agent Commission of two to three percent of the final sales price.  Your Owners.com agent can discuss the factors to consider when determining what to offer as your Buyer’s Agent Commission. Each listing agent reserves the right to require a minimum Buyer’s Agent Commission (not to exceed three percent of sales price). In the event that you and your listing agent cannot agree on the amount of the buyer’s agent commission to be offered with your listing and you do not enter into a listing agreement, you may terminate your MLS Package and any fees paid by you to Owners.com for the MLS Package will be refunded.

Yes, call us at 866-876-6250 for the exact details.

Yes, its completely free and no credit card is necessary to sign up.

All paid listings remain active for three or six months, depending on your package selection.

 

It is required that you notify us of any status change (i.e., sale pending, under contract and sold), within 24 hours. 

 

Note: If you have a free listing, you must sign in to your Owners.com account at least once every 21 days to keep your listing active. Listings with no activity will be deleted so that we can keep our inventory up-to-date for buyers.

You can sign in to your Account Manager and select the Add Features button below your photo to upgrade your listing at any time. Some products are also directly available from the links under the Attract Buyers tile in your Account Manager.

 

If you need further assistance, please call customer service at (800) 475-7738 and we'll be happy to help you.

No Hidden Fees. Some areas may require a very small percentage to be paid after you sell (i.e. 0.12% to the FMLS in Atlanta, GA) but your listing agent will inform you of any special circumstances up front.

Your listing is active on Owners.com immediately. Some premium services like a local MLS listing will be active after you complete your listing process.

 

Products that have to be sent to you (yard signs, lock boxes, etc.) are normally shipped within two business days (Monday through Friday) from the time they are ordered. After products are shipped, they generally arrive within three to five business days depending on your location (for lock boxes, please allow five to seven days for delivery).

Most common MLS related questions are answered in the FAQ section of our MLS Details Page. If you still have more questions, please call our live customer support team at (800) 475-7738 and we'll be happy to assist you.

If you have specific questions regarding our PROFESSIONAL listing package, please call customer service at (800) 475-7738 and we'll be happy to help.

Refunds and guarantees

We hope you are delighted with the services you receive from us. If you wish to cancel your products, here is our refund policy: 

 

MLS listing packages:
You may request a refund within 10 days from your purchase date (less a $50 processing charge). To be eligible your property must not yet be listed on Realtor.com or the MLS.

If at any point you decide that a flat fee listing is not for you, we will match you with an experienced local full service agent. Keep in mind you will be signing a six-month contract with this local full service agent and will be required to pay their commission fee.

 

Once your property has sold and closed through the agent with whom we have matched you, simply send us a copy of the HUD closing statement provided by the escrow company, and you will be refunded 100% of the money you paid for your flat fee listing package.

 

PROFESSIONAL package:

Because there is no upfront fee associated with the PROFESSIONAL package, it is not eligible for the refund policy.

 

Yard signs, open house signs, lock boxes, brochure holders and flyer boxes:
You may request a full refund up to 30 days from your purchase date. To be eligible, items must be returned in their new, unused condition. Return shipping cost is your responsibility.

 

Please call customer service toll-free at (800) 475-7738 to request a refund.

Managing your listing account

Logging in and passwords

Click on the Sign in link at the top right-hand corner of our website and enter your email address (which is your user name) and password. You can also click here to access the sign in screen.

Yes, you can change your password at any time. Sign in to your account and select the Manage My Listing tile. In the menu that appears below, click the Password in the Account Settings section to the right.

No problem! We can email you a link to reset it. Go to the sign in screen and click the Forgot Password link.

Making changes to your listing

Once you are signed into your account, select the Manage My Listing tile and click the link you need in the panel that appears below.

Congratulations! You can mark your listing as sold by changing its status. On the top of your photo in your Account Manager, you'll see your current status indicator. Click it to change your status. Then send us an email with your success story because we'd love to hear your story! 

If you have a local flat fee MLS listing, be sure to contact your listing agent so that your listing can be updated on your local MLS.

If you have a free listing, you can remove or deactivate your listing by changing its status. On the top of your photo in your Account Manager, you'll see your current status indicator. Click it to change your status.  

 

If you have an MLS Listing you must contact your listing agent to remove it in order to avoid penalties.

 

NOTE: You can temporarily deactivate your listing by changing its status, but keep in mind that after 30 days of inactivity we may purge your information to keep our site updated. Be sure to sign in regularly if you want us to keep your information on standby.

Photos

Just sign in to your account, select the Manage My Listing tile and click the Photos link. 

If you are having problems using the photo manager, you can attach your photos and send an email to [email protected]. If you send us your photos, be sure:

  • They are JPEG/JPG files.
  • You tell us the order you want your photos to appear on your listing.
  • Send a few emails if your photos are large and don’t fit into a single email.

 

Please give us up to two business days (Monday through Friday) to add your photos to your listing. If you have purchased a BASIC or PRO package, you will need to inform your listing agent to update your photos on the MLS.

Yes, in most areas, we offer competitively priced professional photos, videos, and 3D walkthroughs. Please call us at 866-876-6250 if you have any questions about availability and pricing.

Just sign in to your account, select the Manage My Listing tile and click the Photos link. From there you can move, crop and rotate your photos.  You can also remove photos you no longer want to display.

Real estate forms and paperwork

Yes! We offer state-specific real estate forms and paperwork in all 50 states. These are the standard forms and contracts you'll need to accept an offer and sell your home. To purchase these forms, please sign in to your account and click the link labeled <your state> real estate forms in the Attract Buyers section.

No Problem. Some of our FSBO customers decide that they need a little help negotiating things like price or repairs. We offer a variety of solutions to help that will still be much cheaper than a traditional agent by thousands of dollars.

If you have purchased a package that includes real estate forms for your state or you purchased them separately, you can access your forms by signing in to your account and clicking the link labeled <your state> real estate forms in the Attract Buyers section.

Working with buyers

Every listing gets exposure to our over 500K registered buyers who rely on our website, mobile app, and listing alerts to find new properties. Additionally, customers who purchase our Basic and Professional will be placed on their local MLS where their home will be placed on national real estate sites such as ZIllow, Realtor.com, Trulia, and Homes.com.

For your safety, we never show your email address. However, buyers can always email you from your listing page, and the message will appear in your Inbox in your Account Manager. When buyers contact you online, we send you an email to your personal email account to let you know you've gotten a response. If you purchased a PRO package you will also be connected with buyers via a showing service.

We keep a tally of how many times your listing has been viewed each week. These visitors are anonymous until they contact you. In your Account Manager, click the Attract Buyers tile and select the Visitor Tracking link toward the right of the panel below.

This is usually because your email provider (Gmail, Yahoo!, etc.) is filtering your messages from us. Add [email protected] and [email protected] to your Safe Sender list so our emails are not filtered out. (Contact your email provider for help if you need it.) Important: We never spam and take reports of spam very seriously. Please don't mark emails from us as spam. If you do, we cannot send messages to your email address again.

No, you only pay a buyers agent commission if the buyer is represented by an agent. The beauty of Owners.com is that we give you exposure to lots of buyers who are looking for homes like yours.

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