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Frequently Asked Questions

Not sure where to begin? You're not alone. Chances are, other home sellers are wondering the same things about Owners.com. That's why we're answering the most commonly asked questions right on this page.

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About Owners.com Seller Packages

Traditional real estate brokerages charge up to six percent to sell your home. This commission is usually split between the listing broker and the buyer's broker. For example, if your home's sale price is $200,000, you could be paying commissions up to $12,000, with $6,000 going to the listing broker and $6,000 to the buyer's broker.

 

Owners.com is different because we've created several listing packages to fit your specific needs and save you on commissions. See our package options here - Listing Packages

Properties marketed on Owners.com are exposed to thousands of registered users who rely on our website, mobile app and listing alerts to find new homes. Additionally, if you purchase our Flat Fee MLS, MLS Premium or the 1.5% Full Service Agent Listing Package, your home will be listed in your local MLS, and the listings will be distributed on national real estate sites such as Zillow, Realtor.com, Trulia and Homes.com.

Seller Packages

There is no charge for a Basic For Sale By Owner (FSBO) listing displayed on Owners.com. We also offer many affordable upgrade options to increase your property's exposure. You can choose the package that best fits your needs on our Listing Packages page.

Listing your home on Owners.com is easy. Get started by visiting our Sell My Home page to select a package and register for an account using basic information (property address, contact phone number and an email address). You'll be able to include additional information about your property (including photos) once you've setup your account.

 

Please note: If you purchase the Flat Fee MLS, MLS Premium or 1.5% Full Service Agent Listing Package, your listing agent will be in touch with you to complete additional documents needed to list your home in the MLS.

Basic FSBO (free) listings are active for 21 days.

 

Premium FSBO ($79) listings are active for 6 months.

 

Flat Fee MLS ($395) listings are active for 6 months.

 

MLS Premium ($495) listings are active for 12 months.

 

1.5% Full Service Agent listings are typically active for 3 to 6 months based on what you and your agent agree to in the listing agreement. Please contact your listing agent for further details. 

The beauty of Owners.com is that we have packages that put you in control of the commissions you are willing to offer, please see below for additional details on commission requirements for each package:

Package

Buyer’s Agent Commission

Additional Details

Basic FSBO (free)

Premium FSBO ($79)

Not Required

The seller does not need to offer a buyer’s agent commission on FSBO properties.  The only fee seller is required to pay is $79 to Owners.com for the Premium FSBO. There are no fees charged for the Basic FSBO. 

Flat Fee MLS ($395)

MLS Premium ($495)

Recommended 2-3%

For homes listed in the MLS, sellers must offer a Buyer's Agent Commission, which will be paid by the seller at closing if the buyer is represented by an agent.  Your listing agent will discuss this with you further, so you know what is customary to offer to buyer’s agents in your MLS or area.  See section "Flat-Fee MLS Packages" for additional information on our Flat Fee MLS and MLS Premium Services.

1.5% Full Service Agent Listing

Recommended 2-3% 

For homes listed in the MLS, sellers must offer a Buyer's Agent Commission, which will be paid by the seller at closing if the buyer is represented by an agent. Your listing agent will discuss this with you further, so you know what is customary to offer to buyer's agents in your MLS or area. See section "1.5% Full Service Agent Listing Package" for additional information on our 1.5% Full Service Agent Listing Package.

Managing your Owners.com account

Logging in and passwords

Click on the Sign in link at the top right-hand corner of our website and enter your email address (which is your user name) and password. You can also click here to access the sign in screen.

Yes, you can change your password at any time. Sign in to your account and select the Manage My Listing tile. In the menu that appears below, click the Password in the Account Settings section to the right.

No problem! We can email you a link to reset it. Go to the sign in screen and click the Forgot Password link.

Photos

Just sign in to your account, select the Manage My Listing tile and click the Photos link. If you are having problems using the photo manager, you can attach your photos and send an email to [email protected]. If you send us your photos, be sure:

  • They are JPEG/JPG files.
  • You tell us the order you want your photos to appear on your listing.
  • Send a few emails if your photos are large and don’t fit into a single email.

 

Please give us up to two business days (Monday through Friday) to add your photos to the website. If you have purchased a Flat Fee MLS, MLS Premium or the 1.5% Full Service Agent Listing Package, you will need to inform your listing agent to update the photos on the MLS.

Just sign in to your account, select the Manage My Listing tile and click the Photos link. From there you can move, crop and rotate your photos.  You can also remove photos you no longer want to display.

We never show your email address. However, buyers can always email you from your property page, and the message will appear in your Inbox in your Account Manager. When buyers contact you online, we send you an email to your personal email account to let you know you have received an inquiry.

 

Buyer inquiries are displayed differently for the MLS service, see section "Flat-Fee MLS Packages" for additional information on our Flat Fee MLS and MLS Premium Services.

This is usually because your email provider (Gmail, Yahoo, etc.) is filtering your messages from us. Add [email protected] and [email protected] to your Safe Sender list so our emails are not filtered out. (Contact your email provider for help if you need it.) Important: We never spam and we take reports of spam very seriously. Please don't mark emails from us as spam. If you do, we cannot send messages to your email address again.

Congratulations! Now it's time to change the status of your listing by signing in to your account. On the top of your photo in your Account Manager, you'll see your current status indicator. Click it to change your status.

 

If your property is listed in the MLS, you must also notify your listing agent to update the MLS. Most MLSs have specific timelines as to when a listing must be updated when it goes under contract or has sold. It is imperative that you notify Owners.com and your listing agent within one business day of any status change (including contract pending or sold) so we may update your listing accordingly.

Flat-Fee MLS Packages

MLS stands for the Multiple Listing Service, which is an extensive database of real estate listed by licensed real estate brokers. Real estate brokers use the MLS service to help facilitate and simplify real estate transactions.

According to the National Association of Realtors (NAR), approximately 87 percent of all buyers work with agents, many of whom rely heavily on their regional MLS to find properties1. And digital listings have definitely proven to be more effective than print advertisements: These days, more than half of all buyers’ searches start on the web, while less than 1 percent of buyers report using their local newspapers to find homes2.

 

1 Source: National Association of Realtors (NAR), 2017. https://www.nar.realtor/research-and-statistics/quick-real-estate-statistics

2 Source: National Association of Realtors (NAR), 2017. https://www.nar.realtor/research-and-statistics/quick-real-estate-statistics

The MLS Package fee is paid to Owners.com to have your property listed in the MLS by a licensed real estate agent. The Owners.com Flat Fee MLS and MLS Premium Package includes listing on the MLS, as well as your property being marketed on Owners.com and other sites such as Zillow, Trulia and Realtor.com. 

Unfortunately there may be certain areas where we do not have MLS coverage.  In the event we determine that we cannot locate coverage in your area, Owners.com will provide a full refund of your total purchase.

Once you purchase your MLS listing package order, you will receive an email from your assigned listing agent with additional required documents. Please complete and return these documents promptly as your listing cannot be made active on the MLS until these documents are received.   

Once you complete the required MLS documents provided by your listing agent, please allow one to two business days for your property to appear on the MLS.  Please note, it may take an additional one to two business days for your listing to appear on other marketing sites such as Zillow, Trulia and Realtor.com. 

All changes must be submitted through your assigned listing agent. Please reach out to your agent directly for any requested changes. Please note that any changes may take one to two business days before they appear on the MLS and other marketing sites.

Depending on the MLS in your area, the seller's direct contact information may not be allowed in the public section of the MLS or any of its syndicated websites.  However, the seller’s direct contact number is available to an agent when they access the listing through the MLS under the Private Remarks section. Agents will contact the seller directly to schedule showings. Any calls or emails we receive will be transferred to the seller directly.

Some areas may require a very small percentage to be paid after you sell (e.g., 0.12 percent to the FMLS in Atlanta, GA) but your listing agent will inform you of any special circumstances up front. Please note this is in addition to the buyer agent’s commission you are required to offer if your property is listed in the MLS.

Yes, simply contact your listing agent and let them know that you no longer want your property listed on the MLS. Please note you will also have to contact Owners.com to remove your listing from Owners.com. 

No problem. Some of our customers decide that they need additional help with the selling process. Consider upgrading to our 1.5% Full Service Agent Listing Package to further market your property with the comfort of an agent by your side every step of the way. Call Owners.com directly at 1-866-874-8374 so we can get you started with a full service agent.

1.5% Full Service Agent Listing Package

Traditionally, a seller pays up to 6% in commissions, with half paid to the listing agent and half to the buyer's agent. Instead of charging 3% as a listing agent, Owners.com charges 1.5% listing agent commission. If you offer a buyer's agent 3%, you pay a total of 4.5%, rather than the traditional 6%.

The 1.5% Full Service Agent listing package includes the services listed here:

  • Dedicated Professional REALTOR®
  • Visual Property Inspection with Agent
  • Marketing Analysis & Pricing Support
  • Listing in Local MLS
  • Lockbox
  • Owners.com Yard Sign
  • Professional Photo Package
  • 1 Open House
  • Showing Feedback
  • Offer Negotiation Support
  • Contractual Support
  • Agent Attends Closing

Additional add-on items

Below are additional add-on items we offer sellers to further market your property. All items can be purchased by signing in to your account under the Attract Buyers section.

We offer state-specific real estate forms and paperwork in all 50 states. These are the standard forms and contracts you'll need to accept an offer and sell your home.

 

If you already purchased your real estate form and contacts, download them by signing in to your account and click on Real Estate Forms in the Attract Buyers section.

Showcase your home to potential buyers by providing easy access to information regarding your property whether you're at home or away. Our lightweight and weatherproof brochure box holds full-size 8 1/2 x 11 flyers. Features include a clear front panel, self-closing lid and hardware for easy mounting to your lawn or fence.

Heavy-duty, 4-digit combination lock box with large vault for storing multiple keys. Provide secure access to show your home while you're busy or away.

Your Brochure Holder and/or Lockbox are shipped separately. Products are shipped within two business days (Monday through Friday) from the time they are ordered. After products are shipped, they generally arrive within three to five business days depending on your location. All items are shipped from our distribution facility in Arizona.

Refunds and guarantees

We hope you are delighted with the services you receive from us. If you wish to cancel products or services, here is our refund policy:

 

  • Flat Fee MLS or MLS Premium listing package:
    Refunds will only be accepted if your property have not been listed on the MLS. You may request a refund within 10 days from your purchase date (less a $50 processing charge).
     
  • 1.5% Full Service Agent listing package:
    There is no upfront fee associated with the 1.5% Full Service Agent listing package, therefore refunds do not apply to this package.
     
  • Open house signs, lock boxes, brochure boxes:
    You may request a full refund up to 30 days from your purchase date. To be eligible, items must be returned in their new, unused condition. Return shipping cost is your responsibility.

 

Please call customer service toll-free at (800) 475-7738 to request a refund

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