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Frequently Asked Questions

Not sure where to begin? You're not alone. Chances are, other home sellers are wondering the same things about That's why we're answering the most commonly asked questions right on this page.

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Managing your account

Logging in and passwords

Click on the Sign in link at the top right-hand corner of our website and enter your email address (which is your user name) and password. You can also click here to access the sign in screen.

Yes, you can change your password at any time. Sign in to your account and select the Manage My Listing tile. In the menu that appears below, click the Password in the Account Settings section to the right.

No problem! We can email you a link to reset it. Go to the sign in screen and click the Forgot Password link.

SMS Messages

On any contact page, you should see a field where you can enter your phone number and consent to receiving calls and SMS messages from and its affiliates. When you submit the information, you are consenting to receiving these calls and SMS messages.

We collect your phone number for multiple purposes in order to support you through your buying or selling process. We may contact you from time to time via phone or SMS to provide further information about our products and services, or to help you to set an appointment with an agent. For example, we may text your mobile number to remind you of your appointments (tour reminder) or update you on a property price change.

Please see the following link to the Privacy policy ( which details how we treat your information.

Yes, of course. We will be sad to see you go, but your right to choose how to be contacted is very important to us. The easiest and fastest way is to unsubscribe is to reply to our latest SMS number with only the word “STOP”. And you will no longer be contacted via SMS. Alternatively you can contact Customer Care at (800) 475-7738 or [email protected]​ and request to be unsubscribed from SMS messaging. Even if you opt-out by calling or emailing Customer Care, we highly recommend you also reply to our latest SMS message with only the word “STOP” to expedite your request.

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