Terms and Conditions
Terms and Conditions
Effective Date: July 19, 2019
This is a legal agreement (the “Agreement”) between you and REALHome Services and Solutions, Inc. (“Owners.com”, “us”, “our” or “we”).
Please note that this Agreement includes a class action waiver, a disclaimer of warranties, a disclaimer of liability, as well as a release and indemnification by you. Your consent to be contacted using an automatic telephone dialing system, and how to revoke such consent, is detailed below in Section 19.
REALHome Services and Solutions, Inc. is a real estate brokerage licensed to do business in 49 states and the District of Columbia and has registrations to do business under the name “Owners.com” in several states including CA, FL, GA, IL, MA, OH and TX. A list of our licenses is available here.
Please note that by signing up or otherwise using the Owners.com® service, website (www.owners.com), or by downloading and/or using the Owners.com mobile applications (i.e. the Owners.com mobile app) (collectively, the “Services”), you agree to be bound by these terms. You understand that Owners.com’s provision of brokerage services to you may be subject to additional terms provided to you at the time of engagement (the “Additional Terms”).
We may change the terms of this Agreement from time to time. We will endeavor to notify you of any such changes via e-mail but cannot guarantee provision of such notice to you. You can find the most recent terms on the Terms and Conditions page of the Owners.com website, please review this page periodically. If you object to any such changes, your sole recourse will be to stop using the Services. Continued use of the Services following notice of any such changes indicates your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes, without limitation or qualification.
1.1 Access: Subject to your compliance with the terms of this Agreement, we hereby grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access, view and use the Services solely for your personal, non-commercial and informational use.
1.2. Acceptable Use: You agree not to (a) access or use (or attempt to access or use) the Services by any means other than through the interface that we provide; (b) access or use (or attempt to access or use) any of the Services through any automated means (including use of scripts or web crawlers); or (c) access, use, or analyze the Services in order to build a competitive product or service. In the event that we suspect any breach of the requirements of this Section, in addition to such other remedies we may have, we may suspend your access to the Services without notice. In your use of the Services, you shall comply with all applicable laws and regulations, including without limitation the laws governing the protection of personally identifiable information.
1.3 Proprietary Property: The Services, including all material and information, and the selection, arrangement and composition of such information are proprietary property of Owners.com, its affiliates, suppliers, or licensors and are protected by United States and international intellectual property laws, including trademark and copyright laws. You agree not to remove, alter or obscure any copyright, trademark or proprietary rights notice incorporated in or accompanying the Services. Except for the limited access rights explicitly granted to you under this Agreement, no other rights (including any license) are granted to you, whether by implication, estoppel or otherwise and all rights are explicitly reserved.
1.4 Real Estate Brokerage and MLS Listing Services: Through a separate written agreement containing Additional Terms, you may engage us to assist with certain real estate brokerage or related services, including listing your property on a multiple listing service (“MLS”). Any arrangements to provide real estate brokerage or MLS listing services will be governed by such separate written agreement between you and us. By using the Services, you are not engaging us as your real estate broker or agent. We do not provide multiple listing service listing services or other real estate brokerage services in all areas. In some areas, we undertake to arrange for you to enter into an agreement for such services with a local licensed broker or agent who may be an unrelated third party. In those circumstances, we will inform you that we are referring you to a third party and you have the opportunity to decide whether to work with that third party.
1.5 Content: Some content posted on the Services is supplied by third parties and users of the Services. Accordingly, we have no editorial control over the content provided by such parties. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties, including information provided by other users of the Services, are those of the respective author(s) or distributor(s) of that information. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on the Services.
1.6 Use and Storage: You acknowledge and agree that we may establish general practices and limits concerning use of the Services, including, without limitation, the maximum number of days that information, data, account history or other uploaded content will be retained by us and the maximum number of times (and the maximum duration for which) you may access the Services in a given period of time.
2. Fees: You agree to pay all fees incurred from your use of the Services. All fees incurred in connection with the Services are non-refundable unless otherwise set forth in the Additional Terms.
3.2 In addition, by registering to use the Services you authorize us to (a) share your personal information (including your home search history, saved searches, and favorites) with a real estate professional; and (b) refer you to third parties such as referral networks or real estate agents. We may receive a fee or other compensation for such referrals.
In addition, if you have provided your e-mail address to us, we may share this information with third party marketing providers who provide advertising services to us including, but not limited to, Facebook, Google and Criteo. We use commercially reasonable efforts to enter into terms with these third party providers that require them to receive and use an unreadable hashed form of your email address to deliver tailored advertisements to you regarding Owners.com on other websites. These third party companies may also use technologies (such as cookies and web beacons) to collect information regarding your interactions with our ads, which helps us analyze the effectiveness of our marketing efforts. To learn more about the use of this information, including how to control the ads you see from these providers, please visit Google, Facebook and Criteo. We do not control and are not responsible or liable to you for any acts, omissions or conduct of the third party providers, including such third party provider’s use of your data.
3.4 You may create an account on or log in to the Services using third-party websites or services including, but not limited to, Facebook or Google. By linking these third party websites or services with the Services, you authorize us to collect, store, and use, in accordance with this Agreement, any information that you authorize these third party websites or services to share with the Services. PLEASE NOTE THAT YOUR RELATIONSHIP WITH FACEBOOK OR GOOGLE OR ANY OTHER THIRD-PARTY WEBSITE OR SERVICE IS GOVERNED SOLELY BY YOUR AGREEMENT WITH SUCH THIRD-PARTY.
4. Account, Password, and Security: You are solely responsible for any information you provide to us or upload to the Services. You are responsible for maintaining the confidentiality of your username and password, and you are solely responsible for all activities that occur under your username and password. You agree not to share your username and password with others. You agree to immediately notify us of any unauthorized use of your username and password or any other breach of security related to the Services.
5. Information and Content License: By submitting information and content to us through the Services, you grant us a worldwide, non-exclusive, royalty-free, irrevocable, fully paid, perpetual and fully sub-licenseable and transferable right and license to use, reproduce, distribute, prepare derivative works of, display, publish, broadcast, publicly perform, make, use, import, offer to sell, sell, and otherwise transfer and exploit all copyrights, inventions, and other intellectual property rights in your information in all media. We will not pay you or otherwise compensate you for any information you provide to us. You hereby grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Services any suggestion, enhancement request, recommendation, correction or other feedback provided by you relating in any way to the operation of the Services. You represent and warrant to us that you have the right to provide such information and content and that such information and content does not infringe on the rights of any third party.
6. Your Responsibilities:
6.1 In providing us with information during the registration process, you agree to provide true, accurate, current and complete information and to maintain and update such information as needed. You acknowledge that you are over 18 years of age. You are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the Services and all charges related thereto.
6.2 You agree not to post, submit or link to any material that (a) is deceptive, fraudulent, threatening, harassing, defamatory, obscene or otherwise objectionable as determined by us; (b) directly or indirectly directs persons to another online or offline location that provides products or services similar to the Services; (c) involves unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; (d) facilitates gambling, gaming, raffles, lotteries, sweepstakes, and/or any other activity featuring the award of a prize; (e) infringes the intellectual property rights, privacy rights or other legal rights of any individual or entity; (f) includes any code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses; or (g) interferes with, disrupts or otherwise adversely impacts the use of the Services by any other individual or entity.
6.3 You may not submit any property for marketing on the Services or use the Services in a manner that could cause us to unknowingly participate in or contribute to the violation any applicable law, statute, ordinance or regulation. We have a "zero-tolerance" policy regarding the posting of fraudulent listings, which includes any listings for properties you do not own or have a right to sell. We are committed to keeping our site and user community safe, we may report any suspected use of our site for scamming, fraudulent, or extortive purposes to the appropriate law enforcement agency or regulators.
6.4 As noted above, you may not reverse engineer, decompile or disassemble the Website, the App or the Services (except to the extent specifically permitted by applicable law). You may not use automated web queries (including, without limitation, screen and database scraping, spiders, robots, crawlers and any other automated activity in connection with the Services); provided, however, that general purpose Internet search engines and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to the Services are granted a limited exception from the foregoing exclusion, provided that they do so from a stable IP address or range of IP addresses using an easily-identifiable agent. You may not frame any part of our Services. You may not use, or attempt to use, the Services through any means not explicitly and intentionally made available, provided or intended with respect to the Services. You may not harvest information about users of the Services for any purpose. You may not use the Services in any manner that could damage, disable, overburden, or impair the Services or that harms us, its service providers, suppliers or any other person.
7. Access and Interference: You agree that you will not use any electronic device, software or process to monitor or copy the Website or our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any electronic device, software or process to interfere with or attempt to interfere with the proper working of the Services or any activities conducted on the Services. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. Much of the information on the Services is updated on a real-time and/or regular basis and is proprietary or is licensed to us by our users or third parties. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from the Services without our prior written permission.
8. Bulk Downloads: The content offered on the Services, including listing data, is not intended for bulk downloads, and you are expressly prohibited from downloading any content in bulk. For the avoidance of doubt, bulk downloads shall include, without limitation, any ten retrieval related actions per minute from an individual IP address or otherwise associated with one user of the website. Unreasonable/excessive use may result in access being denied temporarily or permanently for a given user or IP address.
9. Modifications To The Services: We reserve the right to modify or discontinue (temporarily or permanently) the Services (or any part thereof) with or without notice to you. We shall not be liable to you or any third party if we exercise our right to modify or discontinue the Services. If you object to any such changes, your sole recourse shall be to cease using the Services. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes and satisfaction with the Services as so modified.
10. DISCLAIMER. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, AND OTHERWISE IN CONNECTION WITH THE SERVICES AND YOUR USE OF OR TRANSACTIONS WITH THIRD PARTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, SECURITY, ACCURACY, AVAILABILITY, USE OF REASONABLE CARE AND SKILL, AND NON- INFRINGEMENT, AS WELL AS WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, AND COURSE OF PERFORMANCE.
11. Breach: Without limiting other remedies, we may immediately remove your property listings, warn our community of your actions, issue a warning, temporarily suspend, indefinitely suspend or terminate your account and refuse to provide the Services to you if: (a) you breach this Agreement (or any other written agreement between you and us); (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or us.
12. Indemnity: You agree to indemnify and hold us and (as applicable) our officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement (or any other written agreement between you and us) or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
13. Limitation of Liability: Except as prohibited by law, you agree to hold us and the third party providers related to the Services, including but not limited to sellers and the applicable MLS, harmless for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus or line failure. You further agree to hold us and the third party providers related to the Services, including without limitation sellers and the applicable MLS, harmless for any special or consequential damages that result from the use of, or the inability to use, the Services, or the materials on the Services, even if there is negligence or we or an authorized representative has been advised of the possibility of such damages, or both. IN NO EVENT WILL OUR COLLECTIVE LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES EXCEED THE AMOUNT YOU HAVE PAID TO US FOR USE OF THE SERVICES IN THE PRECEDING TWELVE MONTH PERIOD OR TEN DOLLARS, IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US, AS APPLICABLE.
Any claims relating to use of the Services must be bought within one (1) year from the date the cause of action arose. Claims brought after such period are VOID.
14. External Links: Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. Any concerns you may have regarding any external link should be directed to that link's website administrator or webmaster.
15. No Agency: You and we are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
The Services feature links to valuation maps that may contain certain copyrighted material licensed from Weiss Residential Research, LLC that may be the subject of one or more pending patent applications.
17. Multiple Listing Services: We receive listings from multiple sources including MLSs. Information from these sources is deemed reliable but is not guaranteed. By using the Services, you agree to abide by the terms and conditions set forth by each provider, as indicated in the disclaimer below each listing and within our MLS Disclosures. Further, you agree not to copy, scrape, harvest, resell, or in any way use the MLS-provided content shown on the Services for any purpose other than conducting property searches for your own personal, non-commercial use, and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. If you are an authorized MLS participant or MLS representative, you are authorized to access the Services to verify compliance with the applicable MLS rules, as specified in the MLS rules.
18. Equal Housing: We are pledged to the letter and spirit of the policy for the achievement of equal housing opportunity throughout the United States. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. You agree not to violate any applicable local, state, federal or foreign law, or any regulations having the force of law, including the Civil Rights Act of 1866, the Fair Housing Act, the Americans with Disabilities Act, and the Equal Credit Opportunity Act.
19. Communication Consent: By submitting your contact information on Owners.com, you are providing your electronic signature and your consent to receive telemarketing calls from Owners.com and its affiliates. By submitting your contact information on Owners.com, you further agree that (i) we, our agents, representatives, affiliates, or third parties may call, email or SMS message (including text messages) you at the numbers and addresses you have provided for purposes of describing goods and services that may be of interest to you, offered by us, our affiliates, and/or third parties; (ii) these calls, text and email messages may be made using an automatic telephone dialing or email system technology and/or involve prerecorded and/or artificial voice messaging, even if it is a cellular phone number or other service for which the called person(s) could be charged for such call. Your consent, if provided, will be effective even if the number you have provided is registered on any state or federal Do-Not-Call (DNC) list.
This consent shall remain in effect until you revoke it. You may revoke your consent to these calls or other forms of communications from us by contacting Owners.com’s Customer Service at (800) 475-7738, emailing us at [email protected] or any other method, which ensures we receive the revocation. You may also reach us in writing at the following address: Attn: Owners.com, 1000 Abernathy Rd, Suite 245 Atlanta, Georgia 30328-5604.
Your consent to telemarketing calls is not a condition of obtaining any services from us. Should you prefer not to provide the consent detailed above in this Section 20, you may call your Owners.com Agent at (866) 874-8374.
19.1 SMS Messages: You may subscribe (“opt-in”) to receive SMS messages from us by submitting your phone number on the Owners.com website or Owners.com mobile application, or a third-party website, wherein you provide express consent to be contacted by Owners.com and our affiliates using an automatic telephone dialing system. By opting-in, you are providing your consent to receive SMS messages from us which may include marketing messages and/or transactional notifications. These messages are recurring and on-going and may be sent outside of normal business hours based on the services and/or alerts you’ve requested. Message and data rates may apply. This means that you may be charged by your carrier for receiving the SMS message. You are not required to opt-in to receive SMS messages from us as a condition of obtaining any services from us. To unsubscribe (“opt-out”) from receiving SMS messages from us, the recommended (and fastest) way is to reply to our SMS message at any time using only the word “STOP”. Please note that failure to reply using only the word “STOP” will likely result in an unsuccessful opt-out. You may alternatively opt-out from receiving SMS messages by calling Owners.com’s Customer Service at (800) 475-7738 or by emailing Customer Service at [email protected]. Even if you opt-out by calling or emailing Customer Service, we highly recommend you also reply to our SMS message using only the word “STOP”, as it may take up to two business days to process an opt-out request via our Customer Service. For help, questions, or other assistance regarding SMS messages from Owners.com, please contact Customer Service at the phone number or email address provided above.
20.1 Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
20.2 Assignment. You agree that this Agreement and all incorporated agreements may be automatically assigned by us without your written consent, to a third party in the event of a merger or acquisition. You may not assign any of your rights hereunder without our prior approval.
20.3 Headings. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
20.4 Waiver. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
20.5 Entirety. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.
20.6 Refusal of Services. We reserve the right to refuse service to anyone for any reason.
20.7 Disputes. All parties agree that this Agreement and the Services shall be governed solely by United States and Georgia law, without regard to conflict of law provisions and any and all disputes, brought in the United States, arising from your use of the Services will be resolved solely through the Federal Courts located in the state of Georgia.
20.8 Class Action Waiver. ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION. YOUR ACCESS AND CONTINUED USE OF THE SERVICES SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER.
20.9 Restriction on Use. You may not copy, distribute, modify, transmit, reuse, report, or use the Services for public or commercial purposes, including the data, text, images, audio, and video without written permission.
20.10 Intellectual Property Notice. Owners.com and the Owners.com logo and all other marks identified herein are trademarks or service marks of Altisource S.à. r.l. or its subsidiaries. These marks may be registered with the United States Patent and Trademark Office and Intellectual Property Offices of other countries.
20.11 Claims of Copyright Infringement: If you believe that your work has been reproduced in connection with the Services in a manner that constitutes copyright infringement, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our copyright agent with the following information in writing: (i) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest, (ii) identification of the copyrighted work claimed to have been infringed, (iii) a description of where the material that you claim is infringing is located within the Services, (iv) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address, (v) a signed statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (vi) a signed statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or you are authorized to act on behalf of the owner.
Notification pursuant to the DMCA should be submitted to:
Attn: Legal Department
1000 Abernathy Road, Suite 245
Atlanta, GA 30328
YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CONTINUING TO ACCESS OR USE THE SERVICES, YOU EXPRESSLY CONSENT TO BE BOUND BY THE FINANCIAL OBLIGATIONS AND TERMS AND CONDITIONS SET FORTH HEREIN.